Contact Us

Support is not provided by email and is offered by forum only. Support requests made by email, or any other means, will be directed to the forums. For general or pre-sale questions please use the form below.

Customer Support

Get a helping hand getting setup with our themes and plugins in the members only support forums.

Visit Support Forum

Theme Customisations

Need to modify your theme? Get a quote for custom design and development work from WerkPress.

Contact WerkPress

General WordPress Questions

What is WordPress?+-

WordPress is web software for creating blogs and websites. WordPress started out as a blogging platform, but has evolved into a Content Management System (CMS). Whether you want to set up a one page blog or a full blown commercial website, WordPress can handle your needs. For more information about WordPress, head straight to the source: http://wordpress.org

How does WordPress work, and what are themes?+-

WordPress is a Content Management System (CMS) that operates solely in the browser. You can very easily install WordPress on your web host; in fact, most web hosts provide an easy option to auto install WordPress for you. Once installed, you simply create new posts and pages that will serve as your site's content.

WordPress themes account for the stylization of your content, and can be changed through the WordPress Dashboard with just a few clicks. Changing a theme can completely change the way in which your content is presented. WordPress comes packaged with a few basic themes, but you can install new themes to provide your site a look different from other WordPress sites that use the default themes. At ThemeZilla, we offer unique themes that can be used on your WordPress site.

How do I install a theme?+-

Begin a new theme installation by first uploading the theme files. The theme files can be uploaded in one of two ways:

  • FTP Upload:
    1. Unzip the theme.zip file
    2. Upload the unzipped theme folder into the /wpcontent/themes/ folder on your server
  • WordPress Dashboard Upload:
    1. Navigate to Appearance > Add New Themes > Upload
    2. Click to browse and select the zipped theme folder (do not unzip the theme files prior to upload)
    3. Click “Install Now” to upload and install the theme

Once the theme is uploaded, activate it by navigating the Themes page (Appearance > Themes), and click to activate your chosen theme.

Account and Pre-purchase Questions

As a member, what do I get?+-

During the course of your membership you will have access to our entire collection of themes, all theme updates, all new theme releases, our support forums and all design files. You are free to use our products for personal and commercial use on unlimited domains.

How can I purchase a single theme?+-

Single theme purchases are available via the theme page. Add a theme to your cart (or two) and then proceed to the check out page. With your purchase you receive access to the theme files, documentation, original PSD files, and the support forum for your theme.

Can I use ThemeZilla themes on WordPress.com?+-

No, ThemeZilla themes are not available for use on a WordPress.com free hosted account.

Can I try out a theme prior to purchase?+-

No, we do our best to showcase the themes as we'd see them being used. Keep in mind that if you are trying to decide between themes in the collection, you get access to the entire collection of themes with your membership.

If I'm not satisfied with my purchase, can I get a refund?+-

We offer a 30-day no-questions-asked refund policy to all customers. If you are not satisfied with our products for whatever reason, then simply let us know within 30 days of purchase and we’ll refund you immediately.

How long does support last?+-

You have access to the support forums for the entirety of your membership. As long as you're a member, you are able to access the support forums.

Can I install ThemeZilla themes on multiple sites?+-

Yes, you are free to use our products on unlimited domains.

Do you support the latest version of WordPress?+-

Yes, we code our themes to be compatible with the most two recent releases of WordPress. All themes are reviewed to ensure they work with WordPress updates. Also, each theme page lists the minimum WordPress version required for the theme to properly function.

With which browsers are the themes compatible?+-

We test and support all of our themes in all major browsers. That means our themes will work in Internet Explorer 8, 9 and 10, Chrome, Firefox, Safari, and Opera.

Do you offer customization support?+-

The support forums are to help you in the use of your ThemeZilla theme. While we are more than happy to help with minor changes (adding/editing a few lines of CSS), more extensive changes will need to be handled by a developer. We suggest working with WerkPress—the only ThemeZilla approved modifier of our themes.

ThemeZilla Theme Questions

How do I update my theme?+-

If your theme is out of date, you will see a notice on your WordPress Dashboard. Click the notice to get more complete information about the update as well as further instructions on how to update. Note that updates are only available to active members.

Do memberships include the original PSD files?+-

Yes. With your ThemeZilla membership, you get unlimited access to the themes, plugins, support forums, as well as the original Photoshop files.

What is a PSD file?+-

A PSD file (a file with .psd extension) is a Photoshop Document file. We use Photoshop to design our themes. We offer the file so that you are able to customize different elements of the theme should you so desire.

How do I get support?+-

Once you have created your membership, simply login and head into the support forums to begin asking your questions. Please keep in mind that the majority of the team is UK based (GMT), so please be aware of the time difference.

Is the the demo data available?+-

Yes, the demo data is available direct from your ThemeZilla dashboard.

Yes, you are free to change copyright information in the footer as you see fit.

Can I easily translate a ThemeZilla theme?+-

All of our themes are localized and include default .po and .mo files. These are the files that you can use to easily translate a theme using Poedit. You can also use any one of the translation plugins available from http://wordpress.org to help you in the translation process.

Can I use a theme for a client's site?+-

Yes. Our memberships are truly unlimited, which means you are free to do with the themes as you like. You are permitted to use them for personal or commercial use as well as to install on multiple domains.

Do you offer customization/design services?+-

No, we do not offer customization or design services. We have partnered with WerkPress to handle all theme modifications on our behalf. They are the only ThemeZilla approved modifier of our themes. You can contact them via this contact form.

Do ThemeZilla themes work with child themes?+-

Yes, our themes are 100% child theme friendly. If you are unfamiliar with child themes, a child theme is a theme that inherits the functionality of another theme, which is its parent theme. Child themes are the easiest way to modify a an existing theme. Basically, you modify your child theme, and these changes override the functionality/presentation of the parent theme. This enables you to safely update the parent theme without losing your modified code. To learn more about Child Themes and how to work with them, please visit http://wordpress.org/child-themes.

How do I create a child theme?+-

Creating a child theme is very simple. We'll use Volumes as an example. First, create a folder (e.g., volumes-child). Next create a new file called style.css in your newly created folder. In this file, you should enter some information to identify it as a child theme:

/*
Theme Name: Volumes Child
Description: Child theme for the Volumes theme
Author: Your name here
Template: volumes
*/
@import url("../volumes/style.css");

Once you install this theme, you've have a child theme that can be activated. CSS changes can be made by adding CSS below the import of the parent theme's CSS file. This will override the style of the parent. If you want to modify HTML or functionality, simple make the change within a file in the child theme. For more in depth information on working with Child Themes, please visit http://wordpress.org/child-themes.

ThemeZilla Plugin Questions

Does ThemeZilla offer support for plugins?+-

We do offer support on all of our Zilla branded plugins for all members.

We do not support 3rd party plugins. There are simply too many out there for us to support them all. We do our best to ensure that our themes will be compatible with the most popular plugins (our framework SEO options turn themselves off when All in one SEO pack is active), but we do not offer support for those plugins.

Of course, our ThemeZilla Plugins are guaranteed to work with all ThemeZilla Themes.